Who are we?
Welcome to Multiple, your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success.
We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC),VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
Job Description:
We are looking for an experienced Sports CRM Manager to join our rapidly growing company in Malta. The Sports CRM Manager will lead our sports customer relationship management efforts to enhance customer engagement and loyalty. Your role will involve developing and executing CRM strategies, analysing customer data, and optimizing communication channels with focus on conversion, retention and reactivation of customers.
The Role:
- Develop and implement effective Sports CRM strategies to enhance customer engagement and retention.
- Responsible for the client’s sportsbook sites being updated and maintained through all channels
- Analyze customer data and behaviors to segment audiences and create targeted marketing campaigns.
- Collaborate with marketing, trading, and product teams to align CRM efforts with business objectives.
- Provide leadership and guidance in terms of best practices and being data driven around our Sportsbook campaigns & marketing.
- Optimize communication channels, including email, SMS, and social media, to deliver personalized and relevant content.
- Monitor and measure the effectiveness of CRM initiatives, adjusting strategies as needed.
- Ensure compliance with data privacy regulations and best practices in CRM activities.
- Stay updated on industry trends and emerging CRM technologies, including monitoring and reporting on competitor behaviour in key markets in order to help stimulate and improve our own product and campaigns.
Qualifications:
- Proficient level of English.
- Deep understanding of Sportsbook product and a passion for and knowledge of Sports
- At least 2 years of proven experience in Sports CRM management within the iGaming field.
- Experience with Softswiss sports backoffice desired, but not essential.
- Strong understanding of customer segmentation, data analysis, and communication strategies.
- Excellent communication and interpersonal abilities.
- Good analytical and project management skills
- Creative thinker with the ability to develop engaging customer experiences.
What we offer:
- Attractive remuneration package
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Health Insurance (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Exciting Company Events
- Beer Fridays
- Refer a friend bonus
- Relocation package (if required)
You should not apply if ...
- You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
- You cannot take constructive feedback.
- You can`t handle stress and pressure.
- You have the mindset of "Quick Money", this is a marathon, not a sprint.
- You do not embody our core values.
