Who are we?
Welcome to Multiple, your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success.
We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC),VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
Job Description:
We are looking for a Junior CRM Manager to join our rapidly growing company in Malta. The Junior CRM Manager is a great opportunity for an experienced CRM coordinator looking for a career step up. Your role will involve developing and executing CRM strategies, analyzing customer data, and optimizing communication channels with focus on conversion, retention and reactivation of customers.
Responsibilities:
- Creating and delivering accurate briefs of all campaign strategically planned by the CRM Managers to content, affiliates and design departments, to the ensure that the entire team is well-informed and prepared to develop and deliver creative, compelling and effective marketing materials across various platforms and channels
- Configure campaign setup using our main CRM platform and internal promotional tools.
- Launching and testing process for campaigns & promotions across multiple devises
- Continuously A/B testing campaigns to improve open and click through rates and create basic reports
- Assisting with customer database segmentation to optimize player retention strategies
- Making sure that all the tasks have flawless quality and are timely delivered
- Ensure compliance with data privacy regulations and best practices in CRM activities.
- Stay updated on industry trends and emerging CRM technologies.
- Performing other tasks as maybe be assigned from time to time
Qualifications:
- Proficient level of English.
- At least 1 year of proven experience in casino CRM management within the iGaming field.
- Experience in one or more of the listed CRM tools: Marketing Cloud, Solitics, Brevo or/and Customer.io is desired.
- Excellent communication and interpersonal abilities.
- Good analytical and project management skills
- Creative thinker with the ability to develop engaging customer experiences.
What we offer:
- Attractive remuneration package
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Health Insurance (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Exciting Company Events
- Beer Fridays
- Refer a friend bonus
- Relocation package (if required)
You should not apply if ...
- You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
- You cannot take constructive feedback.
- You can`t handle stress and pressure.
- You have the mindset of "Quick Money", this is a marathon, not a sprint.
- You do not embody our core values.
