Who are we?
The Multiple Group is your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success.
We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
The Role
This role consists of managing daily operations, including document and withdrawal processing, process maintenance, and the investigation of suspicious accounts. Responsibilities also include, monitoring deposits, adhering to AML and fraud prevention practices, developing procedures as needed, and motivating team leaders and staff. Additionally, the role involves handling chargebacks, ensuring timely compliance with SLAs, and safeguarding the company against general fraud and bonus abuse
Responsibilities:
- Understanding player movements, actions and activities with the intention of identifying possible abuse, risks for abuse.
- Overseeing processes and coverage to be able to identify and tackle fraudulent accounts, players with multiple accounts or other fraudulent activity.
- Ensuring bonus abuse is being addressed and that processes allow for swift tackling of such accounts.
- Distribution of tasks and responsibilities of the Risk and Fraud team.
- Mentoring and guiding team leaders and seniors.
- Keeping motivation high and maintaining a good work ethic within the team.
- Leading one to ones and regular team meetings. Communicating any frustrations, concerns and constructive ideas to upper management to improve the team and the product.
- Overseeing suspicious and fraudulent trends indicating potential generic issues in regard to payment operations.
- Proactively keeping up to date with internal processes and business requirements.
- Ensuring that KYC documents and Withdrawals are processed in a timely manner with aim of meeting SLAs and ensuing good quality.
- Analyzing PSP conversion and making sure Payment methods are working efficiently. Reporting of any issues to the relevant teams.
- Looking into failed deposit reasons in order to assist customer support with payment queries.
- Handling Paypal, Card and Bank Chargebacks, ensuring coverage of this task and dispute resolution.
- Ensuring Task Handover is compiled accordingly.
- Making sure you are up to date with the latest AML laws and requirements and ensuring the company is compliant with the updated AML directives.
- Working closely with Money Laundering Reporting Officer (MLRO) on a daily basis to share information, best practices and implement new processes and strategies.
- Undertaking Sanction Target List and PEP screening on new and existing customers to determine if there are any PEP/Sanction/AML risks to the company.
- Working closely with internal departments such as Responsible Gaming and Customer Support to ensure that, while fraud risks are managed effectively, there is minimal friction to our customers where possible.
Requirements:
- Experience in Managing a Risk and Fraud team
- PSP product experience considered an asset
- Knowledge of chargebacks for both Cards and Bank accounts
- Experience in setting up and maintaining processes
- Possess strong leadership skills and experience in motivating agents through one to ones, team meetings and overall strong communication skills
- Approachable and fair
- Experience in maintaining fraud tools, both inhouse and external solutions.
- Understanding of compliance and regulatory frameworks.
- Strong ability to drive excellence through quality checks and trainings.
- Making solid decisions while keeping in mind the adaptability of the challenging and fast paced gaming industry.
What we Offer:
- Attractive remuneration package.
- Wellness benefit (after probation).
- Optician/Spectacle and Blue Lens Benefit (after probation).
- Health Insurance (after probation).
- Breakfast/lunch all week.
- Monthly snacks allowance.
- Training support.
- Refer a friend bonus.
- Modern office facilities.
- Exciting Company Events.
- Monthly beer Fridays.
- Relocation package (if applicable).
You should not apply if ...
- You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.
- You cannot take constructive feedback.
- You can`t handle stress and pressure.
- You have the mindset of "Quick Money", this is a marathon, not a sprint.
- You do not embody our core values.
