Multiple Group - Who are we?
Multiple is your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success.
We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Operations (CS, RPF, KYC), Creative, Data and B.I, VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
The Role
As a Customer Support Agent, you will be the face of our brand, primarily responsible for supporting customers through email and live chat. Effective communication with other departments is essential. You will be the initial point of contact for receiving customer feedback and will share this feedback with the relevant teams to ensure continuous improvement of our platforms, maintaining a high standard of customer service.
Key Tasks:
- Ensure that players are provided with an outstanding level of service.
- Communicate with relevant departments to provide timely escalation processes and follow up with pending issues.
- Communicate with clientele proficiently in both English and Finnish languages.
- Handle daily management of all incoming requests via emails and Live Chat.
- Assist the relevant departments, including Fraud Officer and the Money Laundering Reporting Officer, when required.
- Maintain customer focus and respond to customer queries in accordance to the Employer’s guidelines.
- Give feedback of recurring customer issues to management and relevant internal departments.
- Respond and action requests from management.
- Promote the Employer’s values and products.
- Ensure a professional working relationship with customers and other colleagues working with the Employer.
- Liaise with third party providers of the Employer providing services which overlap to the Employee’s line of work.
Requirements:
- Finnish speaking is a must (native or C2).
- Fluency in the English language.
- 1 year + experience working in the iGaming industry within a Customer Service environment would be considered a plus.
- Customer focused.
- Can-do positive attitude and a team player.
- Ambitious to learn .
- Effective communicator.
What we Offer:
- Attractive remuneration package.
- Wellness benefit (after probation).
- Optician/Spectacle and Blue Lens Benefit (after probation).
- Health Insurance (after probation).
- Breakfast/lunch all week.
- Monthly snacks allowance.
- Training support.
- Refer a friend bonus.
- Modern office facilities.
- Exciting Company Events.
- Monthly beer Fridays.
- Relocation package (if applicable).
You should not apply if......
- You want a normal 9-5 job. This role is not easy and it requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
- You cannot take constructive feedback.
- You can`t handle stress and pressure.
- You have the mindset of "Quick Money", this is a marathon, not a sprint.
- You do not embody our core values.
