Who are we?
The Multiple Group is your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success.
We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
The Role:
As a KYC agent, you will be mainly responsible for verification of documents across several brands with the aim to successfully verify player accounts and assist them where possible. You will support customers via email and other channels of communication. The role requires strong collaboration with the Risk, Fraud and Payments department in order to successfully filter out the incorrect or forged documents. Self-discipline and team collaboration is essential due to the volumes and daily KPI's. Our goal is to drive excellence and provide a healthy customer experience.
Key Responsibilities:
- Analysing data with the aim of identifying fraudulent accounts, players with multiple accounts or other fraudulent activity.
- Identifying fraudulent and forged documents.
- Escalating suspicious and fraudulent KYC documents to the Fraud team.
- Proactively keeping up to date with internal procedures.
- Processing Documents in a timely manner with aim of meeting SLAs.
- Documenting review in order to comply with CDD and EDD obligations.
- Ensuring Task Handover is compiled accordingly.
- Undergoing regular internal training to keep up to date with new procedures and developments;
- Undertaking Sanction Target List and PEP screening on new and existing customers to determine if there are any PEP/Sanction/AML risks to the company.
Requirements:
- Can do positive attitude and eager to always learn.
- Strong hold of English language.
- Spanish, Portuguese, Finnish and German languages will be considered an asset.
- Able to prioritise and meet deadlines.
- Detail oriented
- Proactive and works independently.
- Experience in KYC job is a plus but not a requirement.
What we Offer:
- Attractive remuneration package.
- Wellness benefit (after probation).
- Optician/Spectacle and Blue Lens Benefit (after probation).
- Health Insurance (after probation).
- Breakfast/lunch all week.
- Monthly snacks allowance.
- Training support.
- Modern office facilities.
- Exciting Company Events.
- Relocation package (if applicable).
You should not apply if ...
- You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.
- You cannot take constructive feedback.
- You can`t handle stress and pressure.
- You have the mindset of "Quick Money", this is a marathon, not a sprint.
- You do not embody our core values.
