Who are we?
Welcome to Multiple, your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success.
We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC),VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
Job Description:
We are looking for an experienced CRM Manager to join our rapidly growing company in Malta. The CRM Manager will lead our customer relationship management efforts to enhance customer engagement and loyalty. Your role will involve developing and executing CRM strategies, analyzing customer data, and optimizing communication channels with focus on conversion, retention and reactivation of customers.
Responsibilities:
- Develop and implement effective CRM strategies to enhance customer engagement and retention.
- Lead a team of CRM professionals, providing guidance and support to achieve CRM goals.
- Analyze customer data and behaviors to segment audiences and create targeted marketing campaigns.
- Collaborate with marketing, sales, and product teams to align CRM efforts with business objectives.
- Optimize communication channels, including email, SMS, and social media, to deliver personalized and relevant content.
- Monitor and measure the effectiveness of CRM initiatives, adjusting strategies as needed.
- Ensure compliance with data privacy regulations and best practices in CRM activities.
- Stay updated on industry trends and emerging CRM technologies.
Qualifications:
- Proficient level of English.
- At least 2 years of proven experience in CRM management within the iGaming field.
- Strong understanding of customer segmentation, data analysis, and communication strategies.
- Leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in CRM software and analytics tools.
- Good analytical and project management skills
- Creative thinker with the ability to develop engaging customer experiences.
What we offer:
- Attractive remuneration package
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Health Insurance (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Exciting Company Events
- Relocation package (if required)
You should not apply if ...
- You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
- You cannot take constructive feedback.
- You can`t handle stress and pressure.
- You have the mindset of "Quick Money", this is a marathon, not a sprint.
- You do not embody our core values.
